If you chose a delivery date that is in the future, you can cancel your purchase by contacting Customer Support. If the delivery date is today or in the past, your purchase cannot be cancelled.
In order to protect you from unauthorized transactions, we require your credit card's Security Code

** Please note, there are a small percentage of "plastic-less" card accounts for American Express - Corporate and Purchasing Card accounts. If you have one of these accounts with no AMEX card, please enter 5555 as your card security code.
Yes. To do so, enter your own email address in the "Recipient Email" fields, and enter your own name as the recipient name. Then check "This is for myself." Complete the transaction normally. When you receive your eGift Card alert via email, follow the instructions in this message to retrieve and redeem your eGift Card.
Simply personalize the eGift Card for your recipient, have it sent to yourself, and then print it. To do this, enter your own email address in the "Recipient's Email" field, and check "This is for myself." Enter your recipient's name and your personal message on the gift card preview, and complete the transaction normally. You will receive an eGift Card alert via email. Follow the instructions in this message to retrieve your eGift Card, and then choose "Click to print this page." The resulting printout may be presented as a gift to the recipient, and may be redeemed at all Finale Desserterie and Bakery Cafes.
Yes. If you send separate gift cards to Aunt Mary and Uncle Jim at their shared email address, they will receive two messages with the subject "[Sender] sent you an eGift Card from Finale" with your name in place of [Sender]. Within the text of the emails, each message will be addressed to the respective recipient, using the name you entered in the purchase process, for example: "Dear Mary Smith, John Jones sent you a $XX eGift Card from Finale."
On the delivery date you choose, a message is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing the eGift Card you created (the design you selected, with your recipient's name and your personalized message), its value and code number. This page also gives simple instructions for redeeming the eGift Card. Sometimes, special offers and promotions are listed on the page.
No and no. Most standard office and household printers are equipped to print eGift Cards, and you do not need to print in color. Some printers produce great results, and older printers sometimes don't print certain images well, but the most important thing is that the Card Number is clear. If it is not, you may need to install a new ink cartridge.
All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilizing state of the art technology for consumer protection. Behind the scenes, your web browser is sending all personal and financial information over SSL. The eGift Card purchase process is fully PCI compliant. If you have any questions or concerns, please contact Customer Support.
We adhere to all industry best practices to ensure successful delivery of the eGift Card via email. Still, there is a chance that the email will be treated as spam or the recipient didn't notice it in their email inbox. You will receive an email message confirming delivery of the Gift Card alert email, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue.

Cashstar, Inc. has been accredited by the Institute for Spam and Internet Public Policy as meeting the requirements for listing in their SuretyMail IADB Email Accreditation Program. Our IADB registration number is 2008111501531. For more information see http://www.SuretyMail.com.
You will receive an email message confirming delivery, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue. You may also contact Customer Support with the order number from the email you received confirming your purchase, and we can tell you if the recipient has viewed their eGift Card.
Your eGift Card has cash value and should be safeguarded as such. If you lose your printed eGift Card, contact Customer Support immediately. If your eGift Card has not been redeemed or has some remaining value, we can cancel the original and issue you a new eGift Card for that value.
Our state of the art technology inhibits fraud, but you must safeguard your eGift Card for your own protection. If someone makes a copy of your Gift Card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the eGift Card is tied to the Gift Card number. When that number is used, the value of the purchase is deducted from the eGift Card. If you suspect that someone has copied or stolen your eGift Card, contact Customer Support immediately. Any value that has not been used can be re-issued to you in a new Gift Card.
CashStar is a Maine-based company specializing in eGift cards that allow consumers and businesses to securely send gift cards over the internet. Key personnel have played critical roles in technology and payments for such companies as American Express, Blackhawk Network, inComm, CoinStar, Wright Express, IBM, Hewlett-Packard, and L.L. Bean. CashStar is a sister company to Coupons, Inc., the successful online coupon technology and marketing company. CashStar's focus is on developing a secure payment technology platform and service dedicated to bridging the digital and physical divide. CashStar is fully PCI compliant.
Finale eGift Card, powered by CashStar.